Inbound Operations Manager

Southeastern Freight Lines • Columbia, SC

277d

About The Position

As an Inbound Operations Manager, you will guide, direct and train personnel involved with the freight operations to obtain the most efficient, productive environment possible. You will also ensure quality results are achieved in areas of dock efficiency, Pickup & Delivery (P&D) cost, Linehaul Schedule, and delivery service and closeout times. Inspect warehouse facilities and equipment and recommends changes in allocation of space and crating procedures. Ensure that minimum dock efficiency results of 1% are achieved through an understanding of the Tommy Thompson System. Investigate customers' complaints involving matters such as damaged items, overcharges, and delay in shipment and make necessary adjustments. Meet daily Service Center deadlines such as outbound closeout times, P&D Schedule, Linehaul Schedule, and single system service schedule. Maintain a low claim ratio of less than .75. Work with P&D operations to ensure proper work load distribution in an effort to achieve a city cost of less than 1. Perform daily evaluations on operations results and notes improvements. Provide constant training to supervision to develop for future advancement training which includes: being cost effective, motivating and training employees, holding meetings, and methodical use of the corrective action system. Interview, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Requirements

• High School Diploma or GED.
• At least 3 years of Less Than Truckload (LTL) freight experience.

Nice To Haves

• Bachelor's Degree.
• Associate's Degree.
• Equivalent business experience.

Responsibilities

• Guide, direct and train personnel involved with freight operations.
• Ensure quality results in dock efficiency, P&D cost, Linehaul Schedule, and delivery service and closeout times.
• Inspect warehouse facilities and equipment; recommend changes in allocation of space and crating procedures.
• Achieve minimum dock efficiency results of 1% through understanding of the Tommy Thompson System.
• Investigate customer complaints regarding damaged items, overcharges, and shipment delays; make necessary adjustments.
• Meet daily Service Center deadlines including outbound closeout times, P&D Schedule, Linehaul Schedule, and single system service schedule.
• Maintain a low claim ratio of less than .75.
• Work with P&D operations to ensure proper workload distribution to achieve a city cost of less than 1.
• Perform daily evaluations on operations results and note improvements.
• Provide constant training to supervision for future advancement.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Truck Transportation
• Education Level: High school or GED