Inbound Marketing Lead Specialist

Motorola Solutions•Chicago, IL

1d•$44,000 - $46,000

About The Position

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Our organization is focused on business to business customers who include state and local entities, federal government agencies, authorized channel partners, and resellers. Customer service agents are responsible for qualifying and nurturing prospects that build a pipeline for the Government Sales organization. This role is 100% inbound and agents will be expected to follow up on various marketing leads via call/email with the goal of pre-qualifying the leads to the point of handoff for sales. Agents will interface with pre and post-sale support teams, sales, and marketing teams.

Requirements

Bachelor's Degree OR 1+ years of customer service, sales or retail experience

Responsibilities

Answer and qualify customer/client pre-sale inquiries concerning Motorola solutions, products, or services
Qualify all sales leads based upon lead qualification criteria definitions
Tactfully and courteously interface with customers in order to build strong business relationships
Educate customers on respective business processes and procedures- proactively continue to understand Motorola’s products & solutions, competitive products and market knowledge via website, training, and other marketing information
Demonstrate active listening and consultative selling skills when promoting additional products and services
Act as single point of contact
Exercise multi-tasking skills when managing multiple systems and applications during customer interaction
Utilize internal business tools and applications to effectively qualify and resolve the customer’s issues. This involves multi-tasking between systems while interacting with the customer
Convey strong understanding of Motorola Solutions’ customer satisfaction and business
Exhibit strong ownership and follow through. Agents own the customer’s issue and drive the resolution to ensure the customer is satisfied with the end result
Strong observation and researching skills. Agents need to research and pursue information that assists in resolving the customer’s issue. Allowing an issue to go unsolved because an agent does not have the desire to drive a resolution is not an option