Inbound Lead Specialist

Prestige Tree Experts • Jessup, MD

7d • $20 - $25 • Onsite

About The Position

The Inbound Lead Specialist is the first point of contact for potential customers and plays a critical role in shaping their first impression of our company. This role is not about "answering phones" - it's about owning inbound opportunities and ensuring no lead falls through the cracks. If you're energetic, detail-oriented, great with people, and thrive in a fast-paced environment, this role is for you. This role includes light cross-training in outbound lead generation to help support the team during seasonal shifts, weather events, or high-volume periods.

Requirements

• High-energy, positive, and personable
• Excellent phone and communication skills
• Strong attention to detail
• Reliable follow-through
• Solution-oriented mindset
• Comfortable handling multiple conversations and tasks at once
• Motivated by helping the company grow

Responsibilities

• Responding to inbound leads from: Website forms, Phone calls, Google and paid lead platforms, Referrals and other inbound channels
• Making immediate contact with new leads via phone, text, and email
• Executing consistent and professional follow-up until the lead is: Scheduled, Routed appropriately, Or clearly closed out
• Owning each lead's outcome - not just making one attempt and moving on
• Maintaining accurate notes and follow-up tracking
• Providing clear call direction and routing when customers need other departments
• Delivering a top-tier, professional customer experience every time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed