Inbound Inside Sales Representative

First American-posted 14 days ago
Full-time • Entry Level
Usa, IA
5,001-10,000 employees
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The Inside Sales (Inbound) Representatives primary function is to answer inbound calls from existing and potential First American customers. The representatives must clearly, accurately, professionally and consistently answer questions, take every opportunity to sell and up sell, enter renewal and new Direct to Consumer contracts into FALCON and document each call.

  • Answer calls from inquiring homeowners, existing customers, agents, brokers and title/escrow customers.
  • Troubleshoot inbound calls from existing customers (as indicated above) and redirect calls to proper departments as required.
  • Process Real Estate Applications/contracts.
  • Process various contractual changes, such as renewals, new contracts, option ads, drops contract exclusions, cancellations and credit card updates.
  • Process auto-renewal preventions.
  • Process and send Real Estate invoices as required.
  • Process seller’s coverage cancelation/Overcome cancelation requests.
  • Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction.
  • Consistently perform compliant wrap-ups.
  • Maintain consistent knowledge of company (FA and Alliance) products, version updates, pricing, promotions and broker agreements.
  • Keep abreast of industry, contract coverage and limits, process and procedures.
  • Fundamental understanding and some practical experience of all of the facets of the Home warranty sales functions
  • Excellent customer service skills.
  • Excellent oral, written communication and listening skills.
  • Ability to clearly and effectively communicate to both external and internal customers.
  • Excellent organizational skills (Multi-tasking, prioritizing and follow up).
  • Demonstration of teamwork skills and initiative required.
  • Ability to work under pressure and remain flexible to changing schedules and demands.
  • Ability to apply common sense, understanding and problem solving.
  • Type minimum of 45 words per minute.
  • Working knowledge of Windows and Microsoft Office.
  • Basic math skills required.
  • 1-3 years inbound call center sales experience.
  • Consistently meeting department minimum expectations.
  • Knowledge of the real estate or mortgage industry helpful.
  • First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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