Inbound Dental Call Center Representative - Bilingual
About The Position
We are seeking a high-performing, patient-focused Inside Dental Sales Representative to join our growing call center team. This role is critical in converting inbound patient inquiries into scheduled appointments and delivering an exceptional first impression of our dental offices. The ideal candidate will use a consultative approach to guide patients through treatment options, overcome objections, and help them move forward with care. This is an excellent opportunity for a driven sales professional who thrives in a fast-paced, metrics-driven environment and is passionate about helping patients access quality dental care.
Requirements
- Minimum of 2 consecutive years in inside sales, call center sales, or dental scheduling
- Proven track record of meeting or exceeding sales/conversion metrics
- Strong communication, objection handling, and closing skills
- Ability to build rapport quickly over the phone
- Comfortable managing high call volume and performance expectations
- Proficient in basic computer systems; experience with Dentrix Ascend or similar preferred
- Self-motivated, results-driven, and highly accountable
Nice To Haves
- Dental industry experience (DSO or multi-location preferred)
- Understanding of dental treatments, insurance basics, and patient financing
- Bilingual (Spanish preferred)
- Strong time management and multitasking abilities
Responsibilities
- Handle high-volume inbound calls from prospective and existing patients
- Convert calls into scheduled appointments by effectively communicating value and urgency of care
- Understand patient needs and recommend appropriate services and next steps
- Meet and exceed daily, weekly, and monthly scheduling and conversion goals
- Accurately document all patient interactions in the CRM/practice management system
- Follow up on unscheduled treatment, missed appointments, and patient inquiries
- Manage objections related to cost, concerns, and scheduling with confidence and empathy
- Collaborate with office teams to ensure seamless patient experience
- Maintain professionalism and positivity in a fast-paced call center environment
- Availability to work Pacific Standard Time (PST) hours
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
