Inbound Customer Service Representative

We are seeking a motivated and enthusiastic Inbound Customer Service Representative to join our team at Pulse Point Media Ltd. This role is essential for ensuring customer satisfaction and providing a positive experience for our clients. The ideal candidate will possess excellent communication skills, a positive attitude, and a genuine passion for helping others. As an Inbound Customer Service Representative, you will be responsible for handling inbound calls from customers, addressing their inquiries, resolving issues, and providing detailed product information. You will be the first point of contact for our customers, and your ability to communicate effectively will be crucial in maintaining our company's reputation for outstanding service. In this position, you will respond to customer inquiries via phone, email, and chat in a timely and professional manner. You will provide information about our products and services, process orders, returns, and exchanges, and maintain customer records by updating account information. Additionally, you will identify and escalate priority issues to ensure they are addressed promptly. Following established communication procedures, guidelines, and policies will be essential in this role. You will also utilize office equipment for data entry and documentation, ensuring that all customer interactions are accurately recorded. The role requires a proactive approach to customer service, with a focus on problem-solving and effective communication. You will need to be adaptable and able to handle high call volumes while maintaining a calm and professional demeanor. Your contributions will directly impact customer satisfaction and retention, making this a rewarding position for those who thrive in a fast-paced environment.