Inbound Customer Service Representative

Afni • Atlanta, GA

108d • Remote

About The Position

As a Remote Customer Service Representative, you will play a vital role in supporting our customers, solving their issues, and meeting their needs. Working for a regional health plan, you will be responsible for identifying, researching, analyzing, and responding to telephone inquiries from service providers (doctor's offices, hospitals, labs) inquiring about claims status. The CSR is required to provide claim status, update notes and answer any other pertinent questions.

Requirements

• Exceptional communication and active listening skills.
• Ability to build rapport and handle difficult situations professionally.
• Experience navigating multiple systems and maintaining a positive attitude under pressure.
• Quick-thinking problem solver.
• Self-motivated with a strong work ethic and effective time management in a home office setting.
• Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
• Ability to manage incoming calls (up to 40 per day) while seated for extended periods of time.
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

Responsibilities

• Deliver world-class customer service by responding to inbound calls.
• Provide product knowledge, troubleshoot issues, and resolve customer concerns with empathy and efficiency.
• Identify sales opportunities to proactively offer solutions that meet customer needs.
• Process orders, update customer accounts, and ensure accurate records in internal systems.
• Multitask effectively between handling customer inquiries and navigating multiple systems.
• Maintain strong attention to detail.

Benefits

• Fully remote, work-from-home environment with paid training and ongoing professional development.
• Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment.
• Full time hours. 40-hour work week.
• Paid Time Off.
• Medical, Dental and Vision Insurance.
• Tuition Reimbursement.
• Referral Program.
• Career Growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED