Inbound Customer Service Representative - 20$-20.50$/hour

TEKsystems•Chino, CA

7d•$20 - $21•Onsite

About The Position

• Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service. • Assist scheduling customers with appointments for Airbag recalls and provide dealership information. • Handle 30-40 Inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes • Capture concerns of the customer and properly document calls to create a case. • Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance. • Work fluidly with team for clear feedback and growth opportunities. • Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues. • Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism. • Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data. • Consistently met or exceeded performance targets, including call handling time, customer satisfaction scores, and claim resolution rates • Will use multiple screens, soft wares, and processes to assist customer. Must be available Monday-Friday from 6 am - 5 pm as there are various agents scheduled within this timeframe

Requirements

Must be able to work with a team and on their own
Must be able to type 35WPM minimum
Computer skills - able to navigate multiple screens, tabs, software, etc.
Previous customer service experience
Good decision making skills - must be able to work independently with little supervision.
Must be available Monday-Friday from 6 am - 5 pm as there are various agents scheduled within this timeframe

Nice To Haves

Automotive or dealer experience

Responsibilities

Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service.
Assist scheduling customers with appointments for Airbag recalls and provide dealership information.
Handle 30-40 Inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes
Capture concerns of the customer and properly document calls to create a case.
Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance.
Work fluidly with team for clear feedback and growth opportunities.
Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues.
Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism.
Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data.
Consistently met or exceeded performance targets, including call handling time, customer satisfaction scores, and claim resolution rates
Will use multiple screens, soft wares, and processes to assist customer.