Inbound Customer Service Representative

Berkheimer Tax Innovations • Bangor, PA

6d • $15 • Hybrid

About The Position

START YOUR NEW CAREER WITH BERKHEIMER TAX INNOVATIONS! BERKHEIMER TAX INNOVATIONS IS NOW HIRING INBOUND CUSTOMER SERVICE REPRESENTATIVES IN BANGOR, PA! Do you like to be challenged and learning new things? Are you someone who enjoys helping others and problem solving? Come join Berkheimer Tax Innovations' Customer Service team in Bangor, PA! Tax experience is not required - We will train you! Paid Training Onsite - Hybrid Work from Home after Training WHAT YOU'LL DO: As an Inbound Customer Service Representative , you will enjoy finding solutions to better serve our taxpayers, by quickly answering inbound phone calls, researching and problem solving.

Requirements

• High School Diploma or equivalent
• Minimum 1-3 months related experience and/or training
• Excellent attitude
• Computer and keyboarding skills
• Willingness to learn a wealth of Pennsylvania tax information

Nice To Haves

• Prior clerical experience and/or customer service experience is helpful, but not required

Responsibilities

• Answer incoming phone calls in a busy call-center environment NO COLD CALLING!
• Maintain positive & timely communication with customers
• Use problem solving skills to answer difficult taxpayer inquiries
• Exhibit patience & understanding when handling taxpayer issues
• Navigate & research between numerous accounts & software programs
• Meet personal, company, & client production goals

Benefits

• $15.20/hour + monthly bonus opportunity on top of hourly rate!
• NEW HIRE BONUS!
• On the job, paid training to help you succeed
• Medical, Dental, Vision & Life Insurance
• Paid Holidays, Vacation, Sick, and Personal Time
• Wellness Program including physical, emotional, and financial wellness
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options
• Casual business work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees