Inbound Customer Service Representative

Red Bull•Denver, CO

5h•$41,600 - $62,400

About The Position

As an Inbound Call Center Customer Service Representative, you will interact with customers and internal employees to answer questions about their accounts. You should enjoy building relationships and assisting customers. You must have exceptional, genuine customer service skills, as well as strong computer proficiency and effective problem‑solving abilities. Job Description CUSTOMER SERVICE Professionally answers incoming calls from customers and field personnel. Identifies and evaluates customers’ needs and routes calls appropriately. Builds and maintains customer relationships through consistent and timely communication. Provides accurate, complete, and reliable information using appropriate methods and tools. Handles customer complaints and offers practical solutions and alternatives in a timely manner. ATTENTION TO DETAILS All customer communications and statuses are documented accurately and completely. Follows up and provides status updates on outstanding email and voicemail items. Provides invoices to customers as required or upon request. Coordinates deliveries when a customer is out of product. Coordinates with field sales regarding customer needs, payment commitments, and related matters. Identifies field process issues that may delay payment and reports these occurrences to management. TEAM ORIENTED Support the Collections team by: Communicating account balances to customers and field personnel Preparing independent account summaries Collaborating with other departments and colleagues to maintain strong working relationships Ensure that independent customers comply with established credit and payment terms; place accounts on service hold when necessary and restore terms once accounts are current. Uphold all policies and standards to promote optimal business performance and best practices.

Requirements

Excellent communication skills, including strong writing and telephone abilities
2+ years of customer service experience
2+ years of experience in accounts receivable, credit, and collections
Ability to understand written instructions, including policy and procedure manuals, correspondence, and financial documents
Experience with direct store delivery, route accounting, or call centers is a plus
Ability to work in a fast-paced environment and adapt to change
Strong problem-solving skills
Proficient with computers, including Microsoft Excel and Word
Self-directed and able to work with minimal supervision
Dependable, reliable, and trustworthy
Friendly and professional; able to explain and educate customers in a helpful way, including the ability to write and organize formal correspondence
Eager to learn and become a subject matter expert whom others rely on
Able to handle confidential information appropriately
Detail-oriented; able to accurately process and record information while ensuring data integrity
Strong time management skills, with the ability to prioritize and handle multiple tasks simultaneously

Nice To Haves

Experience with direct store delivery, route accounting, or call centers is a plus

Responsibilities

Professionally answers incoming calls from customers and field personnel.
Identifies and evaluates customers’ needs and routes calls appropriately.
Builds and maintains customer relationships through consistent and timely communication.
Provides accurate, complete, and reliable information using appropriate methods and tools.
Handles customer complaints and offers practical solutions and alternatives in a timely manner.
All customer communications and statuses are documented accurately and completely.
Follows up and provides status updates on outstanding email and voicemail items.
Provides invoices to customers as required or upon request.
Coordinates deliveries when a customer is out of product.
Coordinates with field sales regarding customer needs, payment commitments, and related matters.
Identifies field process issues that may delay payment and reports these occurrences to management.
Communicating account balances to customers and field personnel
Preparing independent account summaries
Collaborating with other departments and colleagues to maintain strong working relationships
Ensure that independent customers comply with established credit and payment terms; place accounts on service hold when necessary and restore terms once accounts are current.
Uphold all policies and standards to promote optimal business performance and best practices.