Inbound Customer Service Representative

Brook Services • Cameron, WI

41d • Remote

About The Position

We are seeking a professional and friendly Inbound Customer Service Representative to handle incoming calls and inquiries from customers. The ideal candidate is patient, solution-oriented, and enjoys helping others while maintaining a positive attitude. This role requires strong communication skills, attention to detail, and the ability to work effectively in a remote environment.

Requirements

• High school diploma or equivalent (Associate’s or Bachelor’s preferred).
• Proven experience in customer service or call center roles.
• Excellent verbal communication and listening skills.
• Strong problem-solving and multitasking abilities.
• Comfortable working with computers and CRM systems.
• Reliable internet connection and quiet workspace (for remote roles).

Nice To Haves

• Associate’s or Bachelor’s preferred

Responsibilities

• Answer inbound calls and respond to customer inquiries promptly and professionally.
• Provide accurate information about products, services, or policies.
• Resolve customer issues efficiently and escalate complex cases when necessary.
• Update and maintain customer records in company systems.
• Handle complaints with empathy and professionalism.
• Meet or exceed customer satisfaction and performance goals.

Benefits

• Full-time remote position.
• Competitive pay with performance incentives.
• Paid training and career advancement opportunities.
• Supportive and collaborative team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED