US Virtual - Customer Service Representative (Automotive) - Work from Home

VXI Global Solutions • Austin, TX

2d • $15 • Remote

About The Position

VXI is seeking highly motivated, detail-oriented, and customer-focused Customer Relations Representatives to join their world-class contact center. This is a full-time, remote position based in the state of Texas. As a Customer Relations Representative, the primary responsibility will be to engage with the client’s vehicle owners, dealerships, and field offices to handle inquiries, resolve complaints, and enhance customer satisfaction. Efforts will directly impact customer retention and brand loyalty.

Requirements

• High School Diploma or equivalent.
• Previous customer service experience in a fast-paced, phone-based or customer-facing environment.
• Excellent verbal and written communication.
• Strong attention to detail and organizational skills.
• Proficient knowledge of in-vehicle technology (e.g., Apple CarPlay®, Android Auto, Bluetooth, navigation).
• 6+ months in a contact center or customer service role with high call volume.
• Proven ability to handle 100+ calls/day while staying composed.
• Ability to work varied shifts within Contact Center hours (Monday to Friday, and Saturdays) based on business needs.
• Must attend and complete 100% of the training within the first 90 days.
• A dedicated, quiet workspace with a door that closes, free from ambient noise (e.g., children, pets, and others).
• A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
• Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream.
• A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
• Comfort with technology and ability to learn new systems quickly.
• Ability to stay productive and manage your time effectively in a remote environment.
• Strong verbal and written communication skills, especially in a virtual setting.
• Ability to adapt to changing technologies and procedures while working remotely.

Nice To Haves

• Automotive experience (e.g., dealership, technician, or automotive industry roles) is a plus.

Responsibilities

• Engage with customers by answering incoming phone calls to address inquiries and resolve complaints in a timely and professional manner.
• Analyze customer concerns and inquiries, providing appropriate solutions.
• Take ownership of issues and follow through to resolution, ensuring a positive customer experience.
• Manage multiple software applications simultaneously while actively listening and responding to customers' needs.
• Utilize online resources to research customer issues and provide support, especially with in-vehicle technology (e.g., Apple CarPlay®, Android Auto, Bluetooth, navigation systems).
• Identify opportunities to improve the guest experience by researching unique customer requests and offering solutions.
• Provide troubleshooting assistance for in-vehicle technology, including phone pairing, multimedia products, and navigation features.
• Use strong emotional intelligence to manage and diffuse challenging situations, ensuring a positive and low-effort experience for customers.
• Maintain excellent attendance and punctuality to ensure seamless service delivery.

Benefits

• $15.00 per hour
• All necessary equipment will be provided.
• Full health insurance package including medical, dental, and vision coverage.
• $25/month per line for unlimited phone, text, and data (restrictions may apply).
• Earn $20 per paycheck for every person you refer—and your referral earns it too! No limits on payouts.
• Paid training to ensure you are fully prepared for success.
• Opportunities for career advancement and professional development within a leading healthcare provider.
• Save time, money, and reduce your environmental footprint.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED