Inbound Customer Service Center, South Bend, IN

1st Source Bank • South Bend, IN

390d • $36,400 - $38,480

About The Position

The Inbound Customer Service Center position at 1st Source Bank involves providing quality service to clients via telephone, addressing both internal and external customer inquiries, and assisting with customer needs and problem resolution. The role requires effective communication, problem-solving skills, and the ability to work in a team environment while maintaining productivity metrics.

Requirements

• High School Diploma or GED required.
• One or more years of previous banking experience preferred.
• Excellent communication skills in a phone-based interaction environment.
• Strong problem-solving skills.
• Strong organizational and time management skills.
• Ability to treat people with respect and instill trust in others.
• Bilingual speaking (English/Spanish) preferred.
• Computer skills in Word and Excel; ability to navigate various software and systems.

Nice To Haves

• Bilingual Spanish proficiency is preferred.

Responsibilities

• Respond accurately to both external and internal customer inquiries.
• Assist the Customer Service Center Management team in evaluating the current approach to resolving client online banking issues.
• Make recommendations for improving current solutions based on IT training and experience.
• Service existing and potential customers via telephone inquiries.
• Listen carefully and ask targeted questions to gather information from customers.
• Exceed customer expectations through superior delivery of products and services.
• Learn and maintain knowledge of products, procedures, and policies.
• Provide efficient and responsive customer service while maintaining productivity metrics.
• Develop customer rapport and discover customer needs.
• Complete compliance training as required.
• Understand and comply with all applicable laws and regulations.
• Use various computer systems for information gathering and troubleshooting.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED