Inbound Customer Service Agent Consumer Relations (Remote)

About the position

The Inbound Customer Service Agent - Consumer Relations role at GE Appliances involves resolving escalated customer service issues and creating a high-quality service experience for consumers. This remote position is ideal for individuals looking to positively impact customer experiences while advocating for satisfactory resolutions across multiple internal departments. The role offers opportunities for career growth and development within a supportive work environment.

Responsibilities

• Resolve escalated customer service issues and create an outstanding service experience for GE Appliance consumers.
• Take ownership in resolving customer concerns, capturing all relevant facts, and following outlined steps to resolve issues.
• Follow up with customers via phone, email, or text to address appliance-related concerns and close cases successfully.
• Find creative solutions that benefit both customers and GE Appliances when negotiating concessions.
• Interact and coordinate with necessary stakeholders to resolve consumer issues effectively.
• Gather information from various resources and present concerns with suggested resolutions to management.
• Complete consumer reviews for satisfaction before case closure.
• Meet work schedule demands with compliance and integrity.

Requirements

• High School Diploma or GED
• Minimum of 1-year Call-Center experience
• Minimum of 2-years Escalated Customer Service experience
• Ability to communicate effectively in English
• Excellent written and verbal communication skills
• Moderate to advanced computer skills, including navigating multiple online applications
• Exceptional organizational skills and ability to multi-task
• Ability to handle high-volume calls while managing multiple online applications

Nice-to-haves

• Previous experience working from home

Benefits

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities