Inbound Customer Service Agent Consumer Relations (Remote)

GE Appliances • Memphis, TN

391d • $35,360 - $35,360 • Onsite

About The Position

The Inbound Customer Service Agent - Consumer Relations role at GE Appliances involves resolving escalated customer service issues and creating a high-quality service experience for consumers. This remote position is ideal for individuals looking to positively impact customer experiences while advocating for satisfactory resolutions with various internal departments. The role offers opportunities for career growth and development within a supportive work environment.

Requirements

• High School Diploma or GED
• Minimum of 1-year Call-Center experience
• Minimum of 2-years Escalated Customer Service experience
• Ability to communicate effectively in English
• Excellent written and verbal skills
• Moderate to advanced computer skills; navigating multiple online applications
• Exceptional organizational skills; ability to effectively multi-task
• Ability to handle high-volume calls while managing multiple online applications

Nice To Haves

• Previous experience working from home
• Passion for helping customers and problem-solving
• Flexibility to take direction from management and work independently
• Active listening skills and the ability to ask questions
• Conflict resolution and negotiation skills
• Time management skills
• Desire to work in a team environment towards common goals
• Ability to remain calm and show empathy while handling challenging customer concerns

Responsibilities

• Resolve escalated customer service issues and create an outstanding service experience for GE Appliance consumers.
• Advocate with multiple internal departments on behalf of customers for reasonable and satisfactory resolutions.
• Utilize multiple Windows-based programs and internal applications to manage customer concerns and data.
• Follow up with customers via phone, email, or text to resolve appliance-related issues and close cases successfully.
• Negotiate and implement concessions that are in the best interest of customers and GE Appliances.
• Interact and coordinate with necessary stakeholders to resolve consumer issues effectively.
• Gather information and surface concerns with suggested resolutions to the Team Leader or Team Manager.
• Complete consumer reviews for satisfaction before case closure.
• Meet work schedule demands and obligations with compliance and integrity.

Benefits

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: High school or GED