Inbound Customer Service Agent-Bodewell (Remote)

GE Appliances • Columbus, OH

387d • $31,200 - $31,200 • Remote

About The Position

The Inbound Customer Service Agent at GE Appliances, a Haier company, is responsible for providing exceptional customer support to GE Appliances owners. This role focuses on resolving inquiries related to product information, service, parts, and delivery, while also driving sales and ensuring customer satisfaction. The position is fully remote and requires a commitment to a structured training program followed by a consistent work schedule.

Requirements

• One year of relevant experience in a customer service or sales environment.
• Strong initiative and ability to take charge of situations.
• Ability to research, analyze data, and make sound decisions.
• High degree of concentration and attention to detail.
• Excellent verbal, written, and interpersonal skills.
• Ability to maintain professional interactions and promote brand loyalty.
• Integrity and willingness to seek guidance when necessary.
• Familiarity with web-based systems and ability to navigate multiple systems.
• Proficient in MS Office Suite and comfortable with technology.

Nice To Haves

• Experience in a remote work environment.
• Knowledge of GE Appliances products and services.

Responsibilities

• Provide direct support to GE Appliances owners with a focus on sales and service.
• Resolve customer inquiries regarding product information, registration, service, parts, and delivery.
• Troubleshoot customer issues and provide solutions or referrals as needed.
• Create, update, and retrieve owner records for logging complaints and resolutions.
• Proactively provide feedback to improve training processes and materials.
• Adhere to safety policies and procedures to ensure a safe work environment.
• Support other business areas as directed.

Benefits

• Paid on-the-job training and mentoring
• Work-from-home opportunities
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day one
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: No Education Listed