GE Appliances-posted about 1 year ago
$32,760 - $32,760/Yr
Full-time • Entry Level
Remote • Sioux Falls, SD
Electrical Equipment, Appliance, and Component Manufacturing

The Inbound Customer Service Agent - Bodewell - Bilingual Spanish (Remote) at GE Appliances is responsible for providing direct support to GE Appliances owners in both English and Spanish. This role focuses on sales and service, addressing customer inquiries related to product information, registration, service, parts, delivery, and dealer locations. The agent will troubleshoot issues, provide resolutions, and ensure customer satisfaction while adhering to company guidelines.

  • Provide direct support to GE Appliances owners in English and Spanish.
  • Address customer inquiries regarding product information, registration, service, parts, delivery, and dealer locations.
  • Troubleshoot customer issues and provide resolutions through various communication channels.
  • Create, update, and retrieve owner records for logging complaints and resolutions.
  • Proactively provide feedback to improve training processes and materials.
  • Adhere to safety policies and procedures to ensure a safe work environment.
  • Support other parts of the business as directed.
  • Bilingual in English and Spanish, with effective communication skills in both languages.
  • One year of relevant experience in a customer service or sales environment.
  • Strong initiative and ability to resolve owner issues with in-depth knowledge of processes and procedures.
  • Ability to research, analyze data, and make sound decisions regarding escalated owner matters.
  • High degree of concentration and attention to detail.
  • Excellent team player with strong verbal, written, and interpersonal skills.
  • Familiarity with web-based systems and MS Office Suite.
  • Experience in a remote work environment.
  • Knowledge of GE Appliances products and services.
  • Paid on-the-job training and mentoring
  • Work-from-home opportunities (equipment provided)
  • No weekend shifts
  • Paid time off
  • Medical, dental, vision, and prescription benefits eligibility on day 1
  • 401(k) program with a company match
  • Short-term and long-term disability
  • Life insurance
  • Appliance discount program
  • Tuition reimbursement
  • Gym membership reimbursement
  • Career growth opportunities
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