Inbound Collections Representative (Tolling)

OneMCI•Tampa, FL

21d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a great communicator who enjoys helping others? We’re hiring Customer Service Representatives to support inbound customer inquiries. In this role, you’ll assist callers by resolving disputes, processing payments, and providing guidance on procedures all while delivering a professional and positive customer experience. This is an entry-level, on-site position based at our Tampa ValorVIP (an MCI Company) office. While previous contact center experience is a plus, it’s not required. We provide paid training, full benefits, performance incentives, and opportunities for career advancement. We’re looking for dependable individuals with strong communication skills and a willingness to learn and grow in a fast-paced environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be at least 18 years old
High school diploma or equivalent
Proficient in data entry and computer use
Fluent in English (spoken and written)
Wired high-speed internet connection (minimum 20Mbps download speed)
Strong written, verbal, and organizational skills
Typing speed of at least 20 words per minute
Availability to work scheduled shifts, including during training
Basic knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook)
Comfortable using Windows PC applications and learning new systems
Reliable and punctual with excellent attendance
Strong problem-solving and troubleshooting abilities
Skilled in conflict resolution and negotiation
Customer-focused, empathetic, and patient
Able to multitask, stay focused, and manage time independently
Team-oriented with a commitment to delivering excellent service
Adaptable and able to thrive in a dynamic, fast-paced environment
Strong interpersonal skills and the ability to build rapport with customers and colleagues
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening.
Job offers are contingent on drug screening results.

Responsibilities

Handle inbound and outbound calls with professionalism and courtesy
Understand customer needs and provide effective solutions
Research and resolve issues by coordinating with other departments as needed
Follow client-specific processes and maintain a courteous tone throughout interactions
Use internal systems to manage accounts and accurately document customer claims
Adhere to scripts, policies, and procedures
Leverage training and knowledge resources to answer customer questions
Maintain confidentiality and handle sensitive information appropriately
Escalate complex issues to supervisors or appropriate departments
Aim for first-call resolution through effective problem-solving
Stay up to date by attending training sessions and reviewing new materials
Meet attendance and scheduling requirements consistently

Benefits

Paid Training
Paid Time Off
Medical
Dental
Vision
Life Insurance
Retirement
Advancement Opportunity
Flexible Schedules
Daily Contests
Prizes
Casual Dress Code
Regular Raises
Earn PTO and paid holidays to take the time you need.
Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Secure your future with retirement savings programs, where available.
Short-term disability coverage is available to help protect you during unexpected challenges.
Access life insurance options to safeguard your loved ones.
Accident and critical illness insurance
With a focus on internal promotions, employees enjoy significant advancement opportunities.
Learn new skills while earning a paycheck.
Enjoy a team-oriented culture that fosters collaboration and engagement.
Be comfortable while you work.