Inbound, Claims Call Center Representative

Zurich Insurance

35d • Remote

About The Position

Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich's customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated Claims Call Center team in February 2026. If you are passionate about customer service and want to help people, we want to talk to you. This role offers an in depth, 6-week training that covers everything you'll need to get started. All candidates hired must live within the Schaumburg, IL metropolitan area - training will take place in-person at our Schaumburg, IL office. After training is completed, the role will be remote within the United States.

Requirements

• High School Diploma or Equivalent
• +6 months Customer Service experience
• Data entry experience
• Work from home office requirements: Designated workspace free from noise and other distractions
• Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down

Nice To Haves

• 6 months call center experience
• Strong data entry skills and the ability to type 32 WPM or more
• Demonstrated proficiency in Windows based operating systems and Microsoft office
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Strong comprehension skills, professional demeanor
• Solid oral & written communication skills
• Demonstrated strong attention to detail and solid problem-solving skills
• Insurance knowledge preferred

Responsibilities

• Process clients' first notice of loss claim reports received through Zurich's phone & non-phone reporting options in a timely and accurate manner.
• Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others in order to provide an effective service and clear advice to colleagues and customers.
• Liaise with internal and external clients in order to exchange information, clarify facts, and resolve queries and/or problems efficiently.
• Provide feedback and recommendations to the team in order to improve the quality of customer care.
• Follow procedures to ensure adherence to the company's risk and compliance policies.

Benefits

• 8 hour shift between the operating hours of 7:00 AM to 7:00 PM M-F (Central Standard Time)
• After training you will be working remotely (100%)
• Annual Merit Increase & Bonus Opportunity
• Opportunity Potential for Overtime Pay
• Amazing PTO
• 401K Match
• Career mobility
• Medical, Vision & Dental

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees