Inbound Call Representative - Remote

The Cigna Group

1d • $18 - $26 • Remote

About The Position

The Inbound Call Representative supports the Accounts Receivable (AR) team by serving as a primary point of contact for customers with billing-related inquiries. This role is responsible for responding to inbound calls, assisting customers with billing and order hold questions, providing account documentation upon request, processing payments, and ensuring accurate account notation. The Inbound Call Representative works closely with the Cash and Collections teams to support timely issue resolution while delivering a high level of customer service.

Requirements

• HS diploma or GED required
• Must be able to work Monday - Friday from 10am - 7pm EST
• Experience in call center, customer service, billing, accounts receivable, or collections, highly preferred
• Experience processing payments over the phone preferred
• Prior experience in a healthcare, pharmacy, specialty distribution, or B2B environment is a plus
• Strong verbal and written communication skills
• Customer-focused mindset with a commitment to delivering high-quality service
• Ability to clearly explain billing and account information to customers
• Strong attention to detail and accurate documentation skills
• Ability to manage multiple tasks in a fast-paced, inbound call environment
• Comfortable working cross-functionally with internal teams
• Basic proficiency with computer systems and Microsoft office suite
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Experience in call center, customer service, billing, accounts receivable, or collections, highly preferred
• Experience processing payments over the phone preferred
• Prior experience in a healthcare, pharmacy, specialty distribution, or B2B environment is a plus

Responsibilities

• Answer 50-60 inbound customer calls daily related to billing inquiries, invoices, account statements, and order hold questions
• Provide clear and accurate explanations regarding customer account balances, invoice details, and payment status
• Send invoices and account statements to customers upon request in a timely and professional manner
• Process customer payments over the phone in accordance with company policies and compliance standards
• Accurately document all customer interactions, payment activity, and account updates in the appropriate systems
• Work cross-functionally with Cash Application, Collections, Credit, and other internal teams to resolve customer issues
• Assist in identifying and escalating billing discrepancies or account concerns as appropriate
• Maintain professionalism and a customer-focused approach in all interactions
• Adhere to call handling, documentation, and service level expectations

Benefits

• At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
• For more details on our employee benefits programs, click here.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED