Inbound Call Center Manager 24/7/365

Marketing Support Network • Bridgeville, PA

392d • $40,000 - $50,000

About The Position

The Inbound Call Center Manager will oversee the inbound call staff at The Management Services Group, Inc. dba Marketing Support Network, ensuring exceptional customer service is delivered 24/7/365. This hands-on role involves direct support to staff and collaboration with the leadership team to enhance service quality and operational efficiency.

Requirements

• Previous experience in a call center management role
• Strong leadership and communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in call center software and CRM systems
• Flexibility to work 24/7/365 as needed

Responsibilities

• Provide hands-on support to inbound call staff, including handling calls, live chats, social media interactions, and email responses.
• Monitor and analyze call center metrics to identify areas for improvement and implement strategies to enhance customer satisfaction.
• Develop and implement training programs for call center staff to ensure consistent and high-quality service delivery.
• Collaborate with other departments to address customer issues and provide timely resolutions.
• Stay current on industry trends and best practices to continuously improve call center operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed