About The Position
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Role Overview The CDW Inbound Account Managers work on our inside sales team receiving inbound and making outbound phone calls associated with selling technology products and services to our customers. The Account Manager’s primary duty and responsibility is to give customers a “one stop shop” for all their technology needs, while providing an unmatched customer experience to all of CDW’s new and existing customers.
Requirements
- Possesses excellent verbal communication skills – vocabulary and articulation
- Basic computer skills – experience with Microsoft preferred
- Demonstrable organizational and time management skills – ability to multi-task in an ever-changing environment
- Ability to achieve success individually and as part of a team in a highly structured and regulated work environment
- Persistence combined with a positive attitude and approach to work and others – self-motivating work style
- Ability to solve problems and resolve conflict directly in multiple communication channels
- Mature, positive and collaborative interpersonal skills
- High School diploma or equivalent
- 1 year of call center experience
- 1 year of sales experience
- Strong interest in sales
- Must be able to work independently and in a team-oriented environment
- Proven ability to multitask and balance multiple priorities in an ever-changing environment
- Proven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently.
- Strong organization skills
Responsibilities
- Provide sales and service to new and existing customers through inbound calls
- Meet or exceed assigned sales quotas and ensure other performance goals are met
- Sell additional services or products by recognizing opportunities to upsell solutions
- Proactively manage personal quote pipeline to ensure CDW gains every possible sales opportunity
- Proactively call out to customers when needed for service related matters
- Acts as the first point of contact for assistance with product info, order placement, and general inquiries regarding company programs
- Demonstrate ability to close sales and overcome customer objections
- Maintain CDW’s values and Philosophies of Success
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
