In-Suite Dining Coordinator (Full-time)

Fairmont Hotels & Resorts-posted 8 months ago

Full-time • Entry Level

Wailea-Makena, HI

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Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i's only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea's Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences. As an In-Suite Dining Coordinator, you will be a hospitality ambassador that will connect our guests to the delectable cuisine inspired by our diverse culture and island home. Your detailed knowledge, colorful descriptions of our offerings and impeccable service will help us showcase our passion and accomplish our mission of turning moments into memories.

Have full knowledge of all menu items, garnishes, contents and preparation methods
Take In-Suite Dining orders or Amenity Requests by phone, making thoughtful recommendations on menu items, describing preparation and communicating guest's delivery options and process
Perform clerical duties such as keeping accurate records of funds received
Perform opening, closing, side work duties, including completing cashier forms and ensuring register totals and register receipts match
Retain next day operating funds from daily receipts
Assist In-Suite Dining servers with tray set up and amenity set up during down time
Accurately process credit card/room charge payments; assist in locating and reconciling posting errors
Actively participate in monthly departmental sales promotions
Follow all safety and sanitation policies when handling food and beverage
Organize time so all side work is completed according to shift demand

Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions
Must be familiar with wines and alcoholic beverages
Must be able to multi-task and be detail-oriented in a fast paced, high volume environment
One year work experience in customer service is an asset
Previous experience in luxury hotel environment desirable
TB Clearance
Food Safety Certification or ServSafe Certification

Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
401(k)
One complimentary duty meal for all employees that work more than 6 hours per shift
Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
Wellness Offerings
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities

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In-Suite Dining Coordinator (Full-time)

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