In-Suite Dining Captain (Full-time)

Fairmont Hotels & Resorts-posted 8 months ago

Full-time • Entry Level

Wailea-Makena, HI

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Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i's only all-suite and villa luxury resort. Set on the golden sands of pristine Polo Beach in Wailea, Fairmont Kea Lani is Hawai‘i's only all-suite and villa luxury resort. From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

Support the Food & Beverage Manager in ensuring the successful daily operation of the department by keeping management informed of all guest reactions and comments, conducting pre-shift briefings and liaising with Executive and/or Sous Chef on duty during service.
Supervise, coordinate and direct prompt, efficient and courteous delivery of all services.
Liaise with other departments to ensure seamless service.
Act as a role model to junior staff members by maintaining a professional work ethic.
Supervise staff, including coaching, counseling, training and adjusting schedules.
Monitor weekly schedules and breaks to maximize labor hours and minimize overtime.
Before starting, check with cashier regarding specific duties for the shift.
Check service stations for necessary equipment and set up: ice, dishes, utensils, cleaning/sanitation equipment; replenish as needed.
Deliver In Room Dining orders to guests in a timely manner, according to company standards and guest's delivery preference selection.
Perform floor sweeps, picking up used In Room Dining equipment, tableware and table linens.
Have full knowledge of all menu items, garnishes, contents and preparation methods.
Adhere to the State of Hawaii & EHC (Environmental Health Consultancy) food handling safety standards.
Organize time so all side work is completed according to shift demand.
Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.
Focus attention on guest needs, remaining calm and courteous at all times.
Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings.
Actively participate in monthly departmental sales promotions.

Must be able to speak, read, write and understand the English language.
Requires good communication skills, both verbal and written.
Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
Must possess basic computational ability.
Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions.
Must be familiar with wines and alcoholic beverages.
Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.
High School diploma (or equivalent) and/or vocational training.
2 years previous experience in F&B operations.
Previous experience in luxury hotel environment desirable.

TB Clearance
Maui County Liquor Card
TIPS certification
Food Safety Class Certification or ServSafe Certification

Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees.
401(k)
One complimentary duty meal for all employees that work more than 6 hours per shift.
Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary).
Wellness Offerings.
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities.

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In-Suite Dining Captain (Full-time)

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