In-Suite Dining Captain (Full-time)

Fairmont Hotels & Resorts • Wailea-Makena, HI

239d • $16

About The Position

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i's only all-suite and villa luxury resort. Set on the golden sands of pristine Polo Beach in Wailea, Fairmont Kea Lani is Hawai‘i's only all-suite and villa luxury resort. From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

Requirements

• Must be able to speak, read, write and understand the English language.
• Requires good communication skills, both verbal and written.
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
• Must possess basic computational ability.
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions.
• Must be familiar with wines and alcoholic beverages.
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.
• High School diploma (or equivalent) and/or vocational training.
• 2 years previous experience in F&B operations.
• Previous experience in luxury hotel environment desirable.

Nice To Haves

• TB Clearance
• Maui County Liquor Card
• TIPS certification
• Food Safety Class Certification or ServSafe Certification

Responsibilities

• Support the Food & Beverage Manager in ensuring the successful daily operation of the department by keeping management informed of all guest reactions and comments, conducting pre-shift briefings and liaising with Executive and/or Sous Chef on duty during service.
• Supervise, coordinate and direct prompt, efficient and courteous delivery of all services.
• Liaise with other departments to ensure seamless service.
• Act as a role model to junior staff members by maintaining a professional work ethic.
• Supervise staff, including coaching, counseling, training and adjusting schedules.
• Monitor weekly schedules and breaks to maximize labor hours and minimize overtime.
• Before starting, check with cashier regarding specific duties for the shift.
• Check service stations for necessary equipment and set up: ice, dishes, utensils, cleaning/sanitation equipment; replenish as needed.
• Deliver In Room Dining orders to guests in a timely manner, according to company standards and guest's delivery preference selection.
• Perform floor sweeps, picking up used In Room Dining equipment, tableware and table linens.
• Have full knowledge of all menu items, garnishes, contents and preparation methods.
• Adhere to the State of Hawaii & EHC (Environmental Health Consultancy) food handling safety standards.
• Organize time so all side work is completed according to shift demand.
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.
• Focus attention on guest needs, remaining calm and courteous at all times.
• Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings.
• Actively participate in monthly departmental sales promotions.

Benefits

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees.
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift.
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary).
• Wellness Offerings.
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED