InSite Operations Mgr

Clean Harbors • Detroit, MI

78d

About The Position

HPC-Industrial, powered by Clean Harbors, is looking for an Operations Manager in Detroit, MI to join their safety conscious team! This team member will plan, lead, organize and coordinate all duties associated with daily branch operations to include but not limited to improving operational efficiencies through effective utilization of equipment and scheduling of personnel. Interact with Sales Team and other support staff as well as Customer Contractor Manager to ensure customer expectations are met and/or exceeded. Transitioning Military, this is a great opportunity to leverage your skills and training as you return to civilian life.

Requirements

• High School diploma or equivalent required.
• Bachelor's in chemistry, biology, or environmental science preferred.
• 5+ years industrial cleaning experience of which 2 have been served in a management capacity.
• Experience in the applicable utilization of standard/specialized industrial cleaning equipment.
• Ability to efficiently/effectively schedule equipment/personnel for daily maintenance/project work.
• Successfully resolve customer/employee complaints.

Responsibilities

• Plan, lead, organize and coordinate all duties associated with daily branch operations.
• Improve operational efficiencies through effective utilization of equipment and scheduling of personnel.
• Interact with Sales Team and other support staff as well as Customer Contractor Manager.
• Conduct routine and required maintenance on the unit and all peripherals.
• Perform routine maintenance on company equipment being used on the job.
• Coordinate scheduling of personnel and project assignments.
• Conduct and supervise staff meetings.
• Approve all accounts payable/accounts receivable for payment.
• Review monthly PNL statements and all applicable discrepancies.
• Perform revenue forecasting.
• QA/QC all specialist work.
• Oversee customer service responsibilities for office.
• Enforce or modify work procedures as needed to ensure a safe and efficient work environment.
• Directly supervise employees including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees.
• Participate in developing and reviewing project proposals or plans.
• Bid and/or assist in the bidding of industrial services projects.
• Assist in the planning and scheduling of projects.
• Review status reports and modify schedules or plans as required.
• Prepare reports for management, client, or others.
• Confer with personnel to provide technical advice and to resolve problems.
• Coordinate project activities with activities of government regulatory or other governmental agencies.
• Ensure customer receives cost effective services in accordance with contract provisions.
• Resolve billing issues to customer and company's satisfaction.
• Act as primary liaison between customer and HPC Industrial operations in resolving service issues.
• Cultivate quality relationships laterally and above primary contact to retain clients.
• Support customers during the implementation of contracts and throughout the relationship.

Benefits

• Health and Safety is our #1 priority and we live it 3-6-5!
• Competitive wages
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Opportunities for growth and development for all the stages of your career
• Generous paid time off, company paid training and tuition reimbursement
• Positive and safe work environments

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Waste Management and Remediation Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees