In Room Dining Server

Grand Pacific Palisades Resort • Carlsbad, CA

69d • $16 - $16

About The Position

This position takes orders, manages all aspects of the food production of IRD orders, prepares room service trays in accordance with guests' orders, ensuring the set-up and delivery of meals and beverages is consistent with Brand and departmental standards; serves in a timely, friendly, enthusiastic and professional manner; provides table and tray removal service; completes all side work, Manage all aspects of the food production for banquets, including food preparation according to the description. Adhere to sanitation practices and ensure cleanliness and orderliness of table linen, dishes, silverware, etc.

Requirements

• Must be able to speak and understand the primary language(s) used in the workplace.
• Requires good communication skills.
• Must possess basic computational ability.
• Use math to figure costs and make change.
• Use eyes, hands, and fingers at the same time to operate an adding machine, calculator, or personnel computer.
• Deal with the public with tact and courtesy.
• Perform work duties under limited supervision.
• Perform work that is routine and organized.
• Make decisions based on information that can be checked or verified.
• Ability to read recipes and follow their instructions.
• Ability to recognize and correct insufficiencies on stations and train for corrections.

Nice To Haves

• Previous Food & Beverage Serving Experience preferred.
• Previous Hospitality Experience Preferred.

Responsibilities

• Answering multiple phone lines at a time.
• Greeting our guests in a matter consistent with our brand and service standards.
• Suggesting up-sell items to complement or enhance the dining experience.
• Prepare food items for customers using a quality predetermined method in a timely and consistent manner.
• Practice sanitation and safety daily to ensure the total customer satisfaction.
• Thoroughly inspects all orders to insure proper table and tray set up and ensures all standards are met before the order leaves the Room Service station.
• Communicates and works closely with kitchen staff and the Room Service Cashier Supervisor to ensure guest satisfaction.
• Pre-sets tables/trays for morning and evening rushes.
• Pre-stocks work station with necessary items.
• Sets up Room Service trays and tables per order.
• Stocks refrigerators with necessary supplies.
• Folds napkins.
• Walks halls to ensure cleanliness.
• Keeps set-up area clean and organized.
• Breaks down dirty dishes when returned and sends to appropriate areas.
• Utilizes appropriate glassware, china, silverware, and linen as task requires.
• Ensures that all timed orders and all other orders are delivered in accordance to time specifications.
• Provides tray retrieval service after the order has been consumed by conducting a 'pull' at the mid to latter part of the shift or upon the guest's request.
• Performs all other duties as assigned by supervisor or other management personnel.

Benefits

• Regular attendance in conformance with the standards.
• Attendance at all scheduled training sessions and meetings is required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees