In Room Dining Server

Marriott•Snowmass Village, CO

4h•Onsite

About The Position

The In Room Dining Server, referred to as a Guest Service Expert, is responsible for creating a memorable and unique dining experience for guests. This involves delivering a wide range of services beyond just serving food and drinks. The role requires taking initiative to ensure guests enjoy their meal, which includes setting tables, communicating with the kitchen, interacting with and serving guests, and cleaning work areas and supplies. Success in this position also requires maintaining a safe workplace, adhering to company policies and procedures, upholding quality standards, and presenting a professional appearance and communication style. The role is physically demanding, requiring the ability to stand, sit, or walk for extended periods, move over various surfaces, manage menus, and perform tasks that involve moving, lifting, carrying, pushing, pulling, and placing objects up to 25 pounds without assistance and 50 pounds with assistance, as well as reaching, bending, twisting, and stooping. Performing these duties effectively is critical for guest satisfaction and business success.

Requirements

Ability to stand, sit, or walk for an extended time.
Ability to move over sloping, uneven, or slippery surfaces.
Ability to read and visually verify information.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds with assistance.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

High school diploma or G.E.D. equivalent.
Less than 1 year related work experience.
No supervisory experience.
No license or certification.

Responsibilities

Build an experience that is memorable and unique for guests, with food and drinks on the side.
Take the initiative and deliver a wide range of services to make sure that guests enjoy their meal.
Set tables.
Communicate with the kitchen.
Interact with and serve guests.
Clean work areas and supplies.
Create a safe workplace.
Follow company policies and procedures.
Uphold quality standards.
Ensure uniform, personal appearance, and communications are professional.
Manage the menu (read and visually verify information).
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds with assistance.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.