IRD - Server

Ojai Valley Inn & Spa•Ojai, CA

13h

About The Position

As an In-Room Dining Server you are responsible for preparing orders, set trays and delivering items to guest rooms in an attentive and efficient manner, and ensuring to provide excellent quality service as per the Hotel Standard operating procedure. Additionally responsible for maintaining cleanliness at work and guest areas by clearing, collecting and returning food and beverage items to proper area. Also serve food courses and beverages to guests. STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other associates or guests.

Requirements

Minimum of two years’ experience in restaurant.
Willingness to work nights, weekends, and holidays.
Excellent presentation and communication skills.
Ability to remember orders with accuracy.
Ability to memorize menu items and wine list.
Ability to write legibly.
Ability to work under pressure and in close proximity of others.
Ability to exercise patience and diplomacy
Ability to provide service efficiently and expediently while conveying a warm and friendly demeanor.
Ability to multi-task.
Ability to work in a cohesive team environment.
Ability to work standing, walking throughout shift.
Ability to lift up to 35lbs.
The ability to serve and clear food and beverage items in an unobtrusive and professional manner.
Must posses a valid drivers license.

Nice To Haves

Fluency in a foreign language, preferably Spanish.
Experience in hospitality industry in similar position.
CPR certification.
TIPs and Food Handlers certification.
Previous experience in restaurants or In-Room Dining.

Responsibilities

Maintain a friendly yet unobtrusive manner with all guests throughout their dining experience.
Understand all food and beverage items offered, including ingredients, methods of preparation and proper service.
Promote good public relations and handle complaints or concerns of guests.
Recognize and address potential intoxicated, disruptive, or undesirable guests.
Properly handle and report employee guest accidents.
Respond properly to any hotel emergency or safety situation.
Perform other tasks or projects as assigned by In-Room Dining Manager, hotel management, and staff.
Constantly monitor appearance, attitude, and degree of professionalism to ensure strict adherence to The Ojai Valley Inn & Spa’s standards of quality service.
Follow proper payroll and uniform procedures.
Offer In-Room Dining guests an enjoyable, expertly served beverage/dining experience conforming to the In-Room Dining Service and Training Manual:
Anticipate the needs of guests.
Ascertain a guest’s satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
Utilize the hotel’s computer system ringing up sales, printing checks, closing checks, and completing closing readings.
Perform all other duties and functions as outlined in the Service and Training Manual.
Check schedule on a regular basis for arrival times and changes in them.
Ensure the In-Room Dining area is clean and neat prior to leaving for the shift.
Ensure all trays and used food and beverage items have been returned to the kitchen before leaving the shift.
Ensure all condiments, including salt, pepper, sugar, condiments and centerpieces go back to the designated area.
Be aware of appearance, quality of work, and attitudes with guests.
Wear proper uniform and maintain high standard in regards to personal appearance as outlined in the Employee Handbook.
Arrive at your work area at time listed in schedule.
Report unsafe conditions to management.
Respect guest confidentiality.