In Room Dining Server
About The Position
In-Room Dining Server This position is for a passionate individual with a strong desire to offer the best in-room dining experience to our guests. Early morning shifts starting at 6am. What you will be doing: Consistently offer professional, friendly and engaging service Provide the best in-room dining experience while interacting with guests Assist as server in other venues when needed Assist guests regarding menu items in an informative and helpful way over the phone Shifts include early mornings, weekends, and holidays. May have to work evening shifts periodically. Follow outlet policies, procedures and service standards Have full knowledge of beverage lists, promotions, menu items, contents, and preparation methods Follow all safety and sanitation policies when handling food and beverages Adhere to payment and cash handling procedures Other duties as assigned
Requirements
- Previous experience as server in luxury setting an asset
- Excellent communication and organizational skills
- Full professional working proficiency in spoken English required, both verbal and non-verbal
- Computer literacy required for all new and ongoing training programs conducted virtually
- Strong interpersonal and problem solving abilities
- Proven ability to resolve guest concerns
- Highly responsible & reliable
- Previous point of sale system experience an asset
- Of legal age to serve alcohol
- Food handler & TABC certifications required
- Ability to work well under pressure in a fast paced environment, and without supervision
- Ability to multi task and work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Endure various physical movements throughout the work areas
- Constant standing and walking
- Exert physical effort in carrying items (up to 40 pounds)
- Frequent lifting, kneeling, pushing, and pulling
- Occasional ascending or descending ladders, stairs and ramps
- Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.
Nice To Haves
- Previous experience as server in luxury setting an asset
- Previous point of sale system experience an asset
Responsibilities
- Consistently offer professional, friendly and engaging service
- Provide the best in-room dining experience while interacting with guests
- Assist as server in other venues when needed
- Assist guests regarding menu items in an informative and helpful way over the phone
- Follow outlet policies, procedures and service standards
- Have full knowledge of beverage lists, promotions, menu items, contents, and preparation methods
- Follow all safety and sanitation policies when handling food and beverages
- Adhere to payment and cash handling procedures
- Other duties as assigned
Benefits
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary Shift Meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academy designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
- Career development opportunities with national and international promotion opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
