In Room Dining Server (PT)

AT&T Hotel & Conference Center•Austin, TX

About The Position

Come join our team as our next In-room Dining/ Room Service Server at the AT&T Hotel and Conference Center, located in the heart of the UT campus! Hook'em! This is a part-time role that requires both AM and PM availability (cross-training is involved to assist in other areas of restaurant when occupancy is slower). Principle Responsibilities & Position Purpose: Provide food and beverage service to guests in their sleeping rooms. OVERVIEW OF RESPONSIBILITIES: Set up chinaware Set up silverware Set up glassware Set up linen Set up station for breakfast to Includes: coffee, hot water, juice,butter, milk and condiments. Polish glassware Polishing silverware Folding Napkins Setting up tables Cleaning dirty tables/trays Prepare table for delivery Pick-up the order from the kitchen: Pick up the food upon completion of entire order. Compare the order against your check to assure that everything is correct. Check the table or tray prior to delivery Serve the guests Present the Check Handle Complaints: Listen carefully, do not interrupt, apologize, and agree to a course of action. Handle complaints immediately. Notify Supervisor. Delivery of V.I.P. Orders/Amenities: V.I.P. orders/amenities are to be delivered at least 15 minutes prior to guest arrival. V.I.P. orders/amenities have to be replenished/refreshed daily. Pick up dirty tables and trays: Pick up all dirty and empty dishes from the hallway. Return to Room Service. Resetting Table: Reset all empty tables according to standard. Check with Supervisor: Check with your supervisor before you leave the area.

Requirements

Experience should include prior hotel or restaurant. Must preferably have been experienced/exposed to the hotel.
MUST have valid and active TABC at time of hire
Must be able to stand for extended periods of time.
Must be able to read, write, and speak in English.
Occasionally lifting or pushing up to 50 lbs.
Expected to maintain proper professional business attire appearance. Expected to be cleanly groomed and maintain proper hygiene, per employee handbook requirements.

Responsibilities

Provide food and beverage service to guests in their sleeping rooms.
Set up chinaware
Set up silverware
Set up glassware
Set up linen
Set up station for breakfast to Includes: coffee, hot water, juice,butter, milk and condiments.
Polish glassware
Polishing silverware
Folding Napkins
Setting up tables
Cleaning dirty tables/trays
Prepare table for delivery
Pick-up the order from the kitchen: Pick up the food upon completion of entire order. Compare the order against your check to assure that everything is correct.
Check the table or tray prior to delivery
Serve the guests
Present the Check
Handle Complaints: Listen carefully, do not interrupt, apologize, and agree to a course of action. Handle complaints immediately. Notify Supervisor.
Delivery of V.I.P. Orders/Amenities: V.I.P. orders/amenities are to be delivered at least 15 minutes prior to guest arrival. V.I.P. orders/amenities have to be replenished/refreshed daily.
Pick up dirty tables and trays: Pick up all dirty and empty dishes from the hallway. Return to Room Service.
Resetting Table: Reset all empty tables according to standard.
Check with Supervisor: Check with your supervisor before you leave the area.