In Room Dining Server (PT)
About The Position
The In Room Dining Server provides guests with quality customer service by demonstrating excellent food and beverage knowledge. This role involves serving guests food and beverages in their room in a timely and professional manner, all while providing extraordinary service. The server acts as an advocate for the hotel, creates personal experiences, and develops relationships with guests to encourage their return. The company fosters a culture of heartfelt human connections, valuing diverse backgrounds, talents, experiences, and personalities, and encourages employees to be themselves and take initiative.
Requirements
- Excellent written communication and presentation skills.
- Able to prioritize multiple tasks in a dynamic environment.
- Able to learn, retain, and present product, menu, and allergy information to guests.
- Knowledge of or ability to learn the restaurant point-of-sale system.
- Highly motivated, and flexible individual, confident in taking initiative.
- Flexible schedule, able to work evenings, weekends, and holidays when needed.
- Food Handler and Alcohol Awareness Certifications (if applicable).
Nice To Haves
- 1 year of experience in a similar or supportive role is preferred.
Responsibilities
- Memorize current menu items and prices, familiarize yourself on the wine list and vintages.
- Set up scheduled coffee service each morning by 6:00am.
- Review orders as they arrive and properly prepare the correct amount of silver, linens, and vases.
- Check orders for presentation and completeness, cover and place in the cart for delivery, with water and beverages added last.
- Ensure meal completion time is monitored; if meal delivery will be beyond 5 minutes of estimated times, guest is contacted, offered apologies and advised of new time.
- Prepare and set up the dining area according to guest preferences.
- Verify wine orders with guests and be sure to present, cork and offer it to the guests for their approval.
- Be familiar with ticketing and cash handling, check presentation and organization.
- Ensure that stations are properly cleaned, stocked, and organized.
- Take on responsibilities outside of this job description at times.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
