In-Room Dining Server

Virgin Hotels Central Services LLC•Dallas, TX

About The Position

We love what we do and what we do is important!  We believe that everyone should leave feeling better – this means not just our guests, but also our teammates.  Everyone should go home feeling better because they learned something new, or had fun working that day.  Therefore, we hire unique individuals who work together to create amazing experiences for our guests.  We recognize that every member of the team contributes to the success of the whole hotel.  No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest. Your mission: Should you decide to accept it… Listen, record, communicate and deliver food & beverage items based on requests, guest history and preferences. Be enthusiastic and use your talents to sell our experience to our guests. Be able to work independently and on a team to deliver room service orders, charge guest accounts accordingly and take and maintain inventory of stocks.

Requirements

Ability to work a flexible schedule
Ability to work on weekends and holidays
Stand for periods of 8-10 hours
Lift and carry 30 lbs, carry and balance plates, cocktail tray on a regular and frequent basis
Work with others like a rock star, while keeping the guests and teammates the focus
Ability to communicate clearly in verbal and written English
Comply with all safety and health department procedures, as well as, all state and federal laws
Maintain a neat, clean and well-groomed appearance per hotel standards
Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
Adhere to hotel policies including but not limited to attendance, safety, behavior
Current, legal and unrestricted ability to work in the United States
Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months

Nice To Haves

1-2 years’ experience in a full service hospitality establishment

Responsibilities

Maintaining proper product levels, posting/billing of items consumed to guest bills.
Learn and retain food & beverage and menu knowledge
Use excellent communication skills with guests, staff including verbal, written and body language
Maintain a clean, hygienic and organized work environment including stocking of mini-bars
Be able to communicate timely and in a responsive manner via digital device
Execute fabulous guest service
Enthusiastically describe details of mini-bar items, food dishes and beverages at time of delivery to guests
Work well on a team or independently while being accountable for work performed
Be a team player!

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