In Room Dining Server (AM)

Omni Hotels & Resorts • Tempe, AZ

75d

About The Position

Join the dynamic hospitality team at Omni Tempe Hotel at ASU as an In-Room Dining Server! Situated in the heart of Tempe, adjacent to Arizona State University, our hotel offers unparalleled service and amenities, making every stay unforgettable. As an In-Room Dining Server, you'll play a crucial role in providing our guests with an exceptional dining experience, right in the comfort of their own rooms. We're seeking a passionate, service-oriented individual who is available to work morning hours throughout the week. If you have a knack for personal guest service and a commitment to excellence, we would love to welcome you to our team. This is a full-time position with required availability of 5:45 to 11:30 AM.

Requirements

• High School Diploma or equivalent; further education in hospitality or related field is a plus.
• Proven experience as a Server in a fast-paced dining or hotel environment.
• Exceptional communication skills with the ability to engage and interact positively with guests.
• Ability to work AM shifts across 7 days a week.
• Strong organizational skills and the ability to multitask effectively under pressure.
• Knowledge of POS systems and basic computer skills for order processing.
• A commitment to delivering high levels of customer service and maintaining Omni's standards of excellence.
• Ability to work independently and as part of a team, with minimal supervision.
• Physical ability to carry and deliver heavy trays and stand for extended periods.
• Must have unexpired Food Handlers or obtain upon hire.
• Must possess or be willing to obtain a food handler certification.
• Must be able to work flexible shifts including nights, weekends, and holidays.

Nice To Haves

• MICROS Experience preferred.

Responsibilities

• Prepare and deliver food and beverage orders to guests in a timely, efficient, and courteous manner.
• Ensure accuracy of orders by carefully reviewing them before delivery and making necessary adjustments.
• Maintain a thorough knowledge of all menu items, including ingredients, preparation methods, and specials to answer guest queries confidently.
• Set up and break down in-room dining trays and tables, ensuring a neat and attractive presentation according to Omni standards.
• Adhere to safety and hygiene protocols at all times, including proper handling of food and utensils.
• Process payments accurately and promptly, providing guests with a seamless dining experience.
• Build and maintain positive guest relations by engaging with guests to enhance their stay and encourage return visits.
• Coordinate with the kitchen and other hotel departments to ensure smooth operation and guest satisfaction.
• Manage inventory and par level stock of commonly used beverages, condiments, and accessories.
• Handle guest feedback with professionalism and forward any concerns to management promptly.

Benefits

• Full-time position with required morning hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED