In Room Dining Sales Member - On Call

Fontainebleau Las Vegas•Las Vegas, NV

1d•$27

About The Position

The Sales Member is responsible for answering guest calls following call center service standard guidelines. Sales Members are responsible for accurately determining the guest’s food and beverage requirements and enhancing the In Room Dining experience through a sincere use of sales and guest service techniques.

Requirements

Must be at least 21 years of age.
High School diploma or equivalent
Minimum of one (1) year experience working in In Room Dining or equivalent
Excellent communication and customer service skills
Ability to work efficiently within a team driven environment
Ability to understand and explain menu items and preparations
Highly organized and ability to take food orders and make recommendations to create a complete In Room Dining experience
Ability to apply positive personalized service to every guest’s interaction
Passion for guest service and hospitality service industry
Must be willing and able to work a flexible schedule to include holidays, nights and weekends
Work in a fast-paced, busy, and somewhat stressful environment
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Responsibilities

Promptly answer all incoming phone calls and providing a positive initial greeting with a sincere willingness to assist
Responsible for accurately obtaining details of the guest’s needs via the phone by asking appropriate questions and providing informative responses to determine each guest’s specific food and beverage requirements
Responsible for communicating the guest’s detailed food and beverage requirements through the point-of-sale system including guest name, room number, number of guests and the requested/promised time of delivery
Thoroughly understand and explain the menu items and preparations
Responsible for determining guest billing information and/or payment status
Display knowledge of the resort, hotel features, and services including all outlets, hours of operation, activities, and events
Required to work Dispatch and Amenity assignments in rotation
Dispatch responsible for accurately tracking all In Room Dining deliveries and retrievals via the In Room Dining Turn Sheet / Retrieval Matrix
Responsible for monitoring HotSOS and radio/pager systems, dispatching Bus Persons or Food Servers for guest timely table retrieval
Responsible for administration of the In Room Dining amenity program through report generation in the HMS property management, Alice, and InfoGenesis point of sale systems
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary