In Room Dining - Room Service Server - Full Time

Four Seasons Hotels and Resorts • HI

81d

About The Position

The Four Seasons Resort Hualalai is looking for a Room Service Server who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Room Service Servers have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction.

Requirements

• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card when working in food and beverage.
• Ability to communicate professionally and accurately.
• Successful candidate must possess legal work authorization in the United States.
• Ability to accurately read and work with computer systems.
• Strong Customer Service skills.
• Minimum 1 year of food service or customer service-related work.
• Weekend & Holiday Availability Required.

Responsibilities

• Deliver food orders including any special needs or requests to the guest in-room.
• Check completed kitchen orders with the coordinator or guest’s original order.
• Transport items to the guestroom in a timely manner to ensure proper food quality.
• Greet guests and describe selected items using interesting and vivid descriptions of each item’s origin, taste, and preparation methods.
• Highlight any special requests or dietary restrictions.
• Communicate options for removal of trays and dishware; respond to requests for tray removal according to established time standards.
• Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.
• Delivery of Daily Amenities to guest rooms and ensuring Amenities are placed in the room prior to the arrival of guests.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions.
• Respond urgently and appropriately to guest concerns and requests.
• Properly and accurately close guest checks securing room number and signature.
• Properly settle voided checks or complimentary meals.

Benefits

• Hourly Rate: $15.94.
• An on-site Physical Therapist.
• 24-hour access to Indoor and Outdoor Gym.
• Holiday, Vacation, & Sick pay.
• Robust Benefit Plan.
• Company Match 401K Plan.
• Laundered Employee Uniform.
• Free employee meals prepared by the Four Seasons Culinary ‘Ohana.
• Complimentary stays at Four Seasons Worldwide.
• Training and Development Opportunities.
• Employee Recognition Programs.

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees