In Room Dining Order Taker

Accor Group • Los Angeles, CA

436d

About The Position

The In Room Dining Order Taker at Fairmont Century Plaza is responsible for providing exceptional service to guests by taking food and beverage orders in a timely and professional manner. This role emphasizes enthusiasm, attention to detail, and a commitment to guest satisfaction, ensuring that each guest has the best possible experience during their stay. The position requires effective communication with kitchen staff and guests, maintaining cleanliness, and supporting team goals.

Requirements

• One (1) year or more of food & beverage In Room Dining order taking experience, preferably in a luxury hotel or fine dining setting
• Organized and detail-oriented
• Possess a proven track record for guest satisfaction
• Possess a strong sense of urgency
• Displays a pleasant and cheerful disposition
• Maintain a high level of integrity
• Displays a confident and professional appearance at all times
• Demonstrates strong attention to detail and ability to meet deadlines
• Adapts in difficult situations, problem solves and makes decisions when necessary
• Shows eagerness and capacity to learn
• Able to work flexible hours, weekends, and holidays

Responsibilities

• Consistently offer professional, friendly and engaging service
• Provide the highest quality service to all guests at all times
• Answer questions on menu selections and check with kitchen staff when necessary
• Answer guest questions or concerns
• Place and log call back for IRD order
• Notify guests and management of delays in service and delivery
• Communicate additional meal requirements, allergies, dietary needs and special requests to the kitchen
• Maintain a clean work area throughout the day
• Record transaction in POS at the time of order
• Complete any necessary opening and closing paperwork and sidework duties required
• Process all payment methods
• Develop and maintain a positive working relationship with others
• Speak with others using clear and professional language
• Coordinate the pick-up and removal of all dirty trays
• Assist with Refreshment Center inventory
• Coordinate amenity deliveries
• Perform other related duties as assigned

Benefits

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Complimentary Employee Parking or Public Transportation
• Hourly Rate $30.75 (Break-In Rate applicable for New Hires as per CBA)
• Schedule based on Seniority and Business Needs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed