In-Room Dining Order Taker (Part-Time) - Waldorf Astoria Park City

Hilton

About The Position

Waldorf Astoria is looking for an In-Room Dining Order Taker to join the Food and Beverage Team in Park City! With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world. This includes a 3-meal restaurant, seasonal pool restaurant, and in-room dining. As an Order Taker, you would be responsible for answering telephones and taking guest food and beverage orders in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Answer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner Ensure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc. Upsell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items Take guest food and beverage orders and input orders in appropriate point-of-sale system Reconcile check upon delivery of order including, but not limited to, verifying check totals, gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines

Responsibilities

Answer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner
Ensure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc.
Upsell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items
Take guest food and beverage orders and input orders in appropriate point-of-sale system
Reconcile check upon delivery of order including, but not limited to, verifying check totals, gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines

Benefits

Drastically discounted spa services
Work in an environment where kindness, creativity and authenticity is highly appreciated
Complimentary meals on duty
Worldwide travel perks - up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts
The world is yours– Your next role could be as a concierge, reservations agent or within a different department like Front Office, Accounts or Human Resources in over 100 different countries
Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs