In Room Dining Order Taker

Marriott International • Naples, FL

110d

About The Position

The position involves taking room service orders over the phone, answering questions about menu selections, and coordinating with kitchen staff. Responsibilities include addressing guest inquiries regarding the origin, vintage, and style of various wines, logging call backs for room service orders, and notifying guests and management of any delays in service delivery. The role also requires communicating additional meal requirements, allergies, dietary needs, and special requests to the kitchen, maintaining cleanliness of work areas, and recording transactions in the MICROS system at the time of order. Closing reports, including MICROS reports, must be completed, and all payment methods processed. Adherence to company and safety policies is essential, including reporting accidents and completing safety training. The position demands a clean and professional appearance, confidentiality of proprietary information, and protection of company assets. Welcoming and acknowledging guests, anticipating their service needs, and maintaining positive working relationships with team members are also key aspects of the role. The job requires standing, sitting, or walking for extended periods and the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Requirements

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific license or certification required.

Responsibilities

• Take room service orders over the phone.
• Answer questions on menu selections and check with kitchen staff.
• Address guest questions or concerns regarding wines.
• Log call backs for room service orders.
• Notify guests and management of delays in service delivery.
• Communicate meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Maintain cleanliness of work areas throughout the day.
• Record transactions in MICROS system at time of order.
• Complete all closing reports, including MICROS reports.
• Process all payment methods.
• Follow company and safety policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

What This Job Offers

• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED