In-Room Dining Order Taker - Waldorf Astoria New York

Hilton • New York, NY

302d • $29 - $38

About The Position

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking an InRoom Dining Order Taker to unveil a new era of luxury which embodies the spirit of New York City. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. An Order Taker is responsible for answering telephones and taking guest food and beverage orders in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Requirements

• A passion for delivering nextlevel service, with a focus on creating a personalized, luxurious dining experience for each guest.
• Prior experience in a luxury hotel or similar environment is strongly preferred, with a solid understanding of the level of service and attention to detail required for Forbes 5Star aspirations.
• Food and Beverage experience is preferred, particularly in providing excellent inroom dining service.
• Previous experience in a similar role is preferred, with a proven ability to manage guest orders with accuracy and attention to detail.
• Must possess a valid alcohol awareness certification (e.g., TIPS, ServSafe Alcohol) and Food Handler Card prior to being offered the position.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• A keen eye for detail and a commitment to providing thoughtful recommendations that enhance the guest's dining experience.
• Excellent communication and interpersonal skills, with the ability to engage guests and team members in a friendly, professional, and approachable manner.
• A proactive attitude, anticipating and responding to guest needs with precision and care.
• Strong organizational skills, with the ability to manage multiple tasks while maintaining a focus on guest satisfaction.
• A commitment to upholding luxury service standards, ensuring that every guest interaction and order is executed to perfection.

Responsibilities

• Answer InRoom Dining telephones with poise and professionalism, responding to guest requests in a timely, friendly, and efficient manner while providing an exceptional inroom dining experience.
• Demonstrate thorough knowledge of the menu, ensuring you provide thoughtful recommendations that would enhance the guest's dining experience by considering their preferences and needs.
• Make personalized recommendations for food and beverage items, ensuring that each guest's meal is curated to complement their tastes and preferences, creating an exceptional inroom dining experience.
• Take guest food and beverage orders with accuracy and attentiveness, inputting them promptly into the pointofsale system, ensuring no detail is overlooked.
• Reconcile checks upon order delivery, ensuring accuracy with check totals, gratuity disbursement, and managing the cash drawer and house bank in strict accordance with established accounting guidelines.

Benefits

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation