In-Room Dining Manager

Black Desert Resort•Ivins, UT

3d•$60,000 - $75,000•Onsite

About The Position

Black Desert Resort, set against the dramatic lava rock landscape of Southern Utah, is a luxury destination resort offering elevated accommodations, dining, and personalized guest experiences. In-Room Dining is a critical touchpoint for guests seeking privacy, comfort, and high-quality service delivered directly to their accommodations. The In-Room Dining Manager plays a key leadership role in delivering seamless, timely, and refined in-room dining experiences that reflect the resort’s commitment to luxury hospitality and operational excellence. The In-Room Dining Manager is responsible for overseeing all aspects of in-room dining operations at Black Desert Resort. This includes staffing, service execution, quality control, scheduling, training, and coordination with Culinary, Front Office, and Housekeeping teams. The role ensures in-room dining service meets brand standards for presentation, accuracy, timeliness, and guest satisfaction. This position requires strong operational leadership, attention to detail, and the ability to manage a 24-hour service model while balancing labor efficiency and elevated service expectations.

Requirements

Minimum of 3–5 years of food and beverage leadership experience, preferably in hotel or resort in-room dining operations.
Strong understanding of service standards, food safety, and guest experience expectations.
Proven ability to manage schedules, labor costs, and operational workflows.
Excellent leadership, communication, and coaching skills.
Strong organizational and problem-solving abilities.
Ability to work flexible hours including evenings, weekends, holidays, and overnight coverage as required.

Nice To Haves

Experience with POS systems, ordering platforms, and hotel operating systems preferred.

Responsibilities

Oversee daily in-room dining operations, ensuring timely, accurate, and high-quality service delivery.
Hire, train, schedule, and supervise in-room dining staff, including servers, order takers, and supervisors.
Maintain service standards, presentation guidelines, and brand expectations for all in-room dining orders.
Coordinate closely with Culinary to ensure menu execution, food quality, and plating standards.
Collaborate with Front Office and Housekeeping to ensure seamless guest communication and room access.
Monitor labor, scheduling, and productivity to align with occupancy levels and demand patterns.
Manage inventory, supplies, and equipment related to in-room dining service.
Review guest feedback, service recovery opportunities, and satisfaction scores, implementing improvements as needed.
Ensure compliance with health department regulations, food safety standards, and resort policies.
Develop and maintain SOPs, training materials, and service workflows for in-room dining operations.
Participate in menu updates, pricing reviews, and service enhancements in partnership with F&B leadership.
Act as the on-site leader during peak service periods, evenings, overnight operations, and high-occupancy days.
Support special requests, VIP amenities, and customized guest experiences as needed.