In-Room Dining Dispatcher & Cashier - Dollywood's DreamMore Resort & Spa - Full Time Year Round

All Career•Pigeon Forge, TN

4d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a In-Room Dining Dispatcher & Cashier for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right In-Room Dining Dispatcher will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The In-Room Dining Dispatcher will provide an excellent guest experience through proper steps of service and maintain a great work environment for our fellow hosts and vendors. This role will properly take all guests’ In Room Dining orders, communicate them to other servers and work to expedite their service. Other responsibilities include to properly perform all control and revenue related paperwork. This will all be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company. Additionally, the ideal candidate will be able to display and Live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities Checks with Manager for daily forecast

Requirements

High School or General Education Degree, Required
Must be able to obtain food and alcoholic beverage server certification
Must be at least 21 years old
Basic computer knowledge and usage preferred
Must pass a post-employment offer background check and drug screen
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Able to meet the physical demands of the job
May require operating knowledge of manufacturing or computer equipment, or may require broad knowledge in clerical or service area
May compile objective and measurable data and produce reports
Able to lift up to 50 lbs
Able to tolerate various temperatures while working outdoors
Able to communicate effectively with Guests and Hosts using approved communication methods
Able to add, subtract, multiply and divide with accuracy
Able to be flexible to handle frequent changes in priorities
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to comprehend instructions and retain information
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills

Responsibilities

Packages and presents food/beverage items to standard
Inspects location for cleanliness, proper supply levels
Orders/requisitions food and supplies through lead/sous chef
Maintains a clean and sanitary environment in compliance with all local and federal health codes
Uses POS accurately.
Handles cash, credit card, and room charge transactions as directed
Participates in daily line ups
Practices service standards and current training throughout service
Assists with duties in the restaurant as needed
Responsible for answering the phones within three rings
Takes orders for guests and using last names at least three times during interaction
Knowledge on ways to upsell/suggestive sells
Informs the guest about specials in restaurant
Gives the approximate time of delivery for the order
Prepares payment of checks
Knowledge of food menus and wine lists and daily specials
Knows and adheres to all liability laws
Prints and distributes hotel reports
Charges all amenities and coffee orders according to SOP
Completes other duties assigned
Attends all designated staff meetings and training sessions
Assists server with set up and breakdown of trays when available
Communicates amenity issues to manager/concierge when necessary
Must be willing to work in other disciplines within the department as directed by management
Management reserves the right to change and/or add to these duties at any time