In Room Dining Coordinator

Four Seasons•Miami Beach, FL

1d•Onsite

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores. About the role The In-Room Dining Coordinator is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods. Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods.

Requirements

Excellent reading, writing and oral proficiency in the English language.
The ability to communicate professionally and accurately via telephone.
High school education or equivalent experience.
Minimum one-year food & beverage service or related work.

Responsibilities

Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
Check completed kitchen orders with the guest’s original order
Coordinate delivery of items to the guestroom by In-Room Dining Servers in a timely manner to ensure proper food quality
Properly and accurately close guest checks
Record guest charges and gratuities