In Room Dining Coordinator
About The Position
The In Room Dining Coordinator is an essential member of the Food and Beverage team dedicated to providing exceptional quality and service to our guests. The In-Room Dining Coordinator is responsible for developing a rapport with guests. This individual will maintain a friendly, courteous, and professional manner in all dealings with guests, patrons as well as other employees. Execute and facilitate service in cooperation with other IRD coordinators, IRD servers, cooks, chefs, stewards, and managers. Ensures guests receive responsive, professional, and gracious service at all times.
Requirements
- 1 year of hotel experience preferred, especially in a luxury environment
- We are looking for individuals who possess a high level of attention to detail and a strong work ethic.
- The ability to multitask and prioritize is also essential for this position.
- Successful candidates will be a willing team player, comfortable with electronic systems and willing to accept assignments on as need basis, in order to promote teamwork.
- Flexibility to work early mornings, evenings, weekends, and holidays as needed.
- Candidates must have valid work authorization for the U.S.
Responsibilities
- Participate in pre-shift meetings for daily updates and continuous knowledge development.
- Display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees
- Perform tasks and projects as delegated by the leadership team.
- Execute and facilitate service in cooperation with other IRD coordinators, IRD servers, cooks, chefs, stewards, and managers.
- Facilitates communication between FOH & BOH.
- Ensures guests receive responsive, professional and gracious service at all times.
- Develops rapport with guests.
- Describe all menu features (including changes and additions).
- Answer any food and beverage related question in regards to the menu offerings and allergens
- Use suggestive selling to upsell guest orders.
- Liaise with servers & kitchen to ensure communication at all times.
- Understand the order received from guest and communicate it thoroughly to service team.
- Assist chef in expediting food.
- Ensure that all food products are consistently prepared and served according to the standards.
- Plate & prepare small food items and accompaniments.
- Collect guest dishes upon meal completion, including breakdown and cleaning of table.
- Deliver guestroom amenities in a timely and efficient manner.
- Deliver, stock and re-stock private bars.
- Deliver miscellaneous items as requested (ice buckets, plate ware, glassware, silverware, condiments, etc.)
- Ensure timely delivery of spa related orders.
- Maintain a clean and safe environment at all times (including hot boxes, carts, guestroom floors and landings).
- Ensure timely delivery of all orders.
Benefits
- Compensation: $24.86 - $26.36 per hour
- Energizing Employee Culture where you are encouraged to be your true self!
- Comprehensive learning and development programs to help you elevate your craft
- Competitive wages and Paid Time Off benefits
- 401(k) Retirement Plan and Employer Matching Program (eligibility based on hours worked)
- Inclusive and diverse employee engagement & recognition events all year-round
- Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
- And so much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
