In-Room Dining Coordinator (Full-Time) Arizona Biltmore

Pyramid Global Hospitality•Phoenix, AZ

About The Position

As an In-Room Dining Coordinator, you would be responsible for answering telephones and taking guest food and beverage orders in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This includes but is not limited to: Answer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner. Ensure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc. Up-sell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items. Take guest food and beverage orders and input orders in appropriate point-of-sale system. Reconcile check upon delivery of order including, but not limited to, verifying check totals, gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines. This is a full-time position and you must have availability to work days, nights, weekends, and holidays. Work schedule will be Sunday - Thursday.

Requirements

Must possess basic math skills, good telephone etiquette, good handwriting skills, work well under pressure be detail oriented and possess the ability to multi-task.

Responsibilities

Answer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner.
Ensure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc.
Up-sell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items.
Take guest food and beverage orders and input orders in appropriate point-of-sale system.
Reconcile check upon delivery of order including, but not limited to, verifying check totals, gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines.