In-Room Dining Coordinator (Part-Time) Arizona Biltmore

Pyramid Global Hospitality•Phoenix, AZ

3d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook What you will have an opportunity to do: As an In-Room Dining Coordinator, you will be responsible for accurately handling any cash, room charges, credit card charges or member charge transactions. Also responsible for pleasantly answering the telephone, taking orders and processing those orders.

Requirements

Must possess basic math skills, good telephone etiquette, good handwriting skills, work well under pressure be detail oriented and possess the ability to multi-task.

Responsibilities

Maintain an atmosphere of pleasant hospitality on phone and in room service area, including clear communication with guests, staff and management.
Answer telephone in a timely manner, following proper telephone etiquette and order taking procedures and readily answering any questions courteously.
Upsell whenever appropriate by suggesting additional items to guest.
Commit reasonably accurate delivery times to guests.
Ensure proper flow of all paperwork as pertains to orders, amenities and special requests.
Check daily activities board that pertains to room service and make captain aware of those activities.
Have a complete understanding of all menu items available through room service.
Maintain working knowledge of point of sales system capabilities pertaining to room service, including entering orders, running reports, and completing associated paperwork.
Maintain good cleanliness standards and proper care of all supplies and equipment.
Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others.
Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.