In-Room Dining Coordinator (Seasonal)

Balboa Bay Resort & Club • Newport Beach, CA

76d • $19 - $19

About The Position

The In Room Dining position at Balboa Bay Resort involves taking accurate telephone orders from customers, entering them into the POS system, and making food recommendations to maximize profitability. The role requires maintaining knowledge of menu items, processing guest payments, and ensuring compliance with safety policies and procedures.

Requirements

• Prior experience as a cashier desired.
• Basic knowledge of food and beverage preparation and service standards.
• Knowledge of wine, beer, liquors, waters, and drinks served.
• Ability to serve guests through verbal interactions and maintain discretion.
• Strong communication and interpersonal skills.
• Ability to perform basic math skills.
• Ability to learn and use telephone and POS systems.
• Strong attention to detail and ability to handle multiple tasks under pressure.
• Ability to read and interpret safety rules and procedure manuals.
• Must be at least 18 years of age.
• Must complete TIPS® alcohol awareness certification upon employment.
• Must have a valid current Food Handlers Card or willingness to obtain one.
• Requires a valid driver's license in good standing if required to drive for deliveries.

Responsibilities

• Answer phone calls for In Room Dining orders and enter orders into the POS system.
• Record guests' choices, special dietary needs, and special requests.
• Describe menu items, methods of preparation, and prices as needed.
• Upsell food and beverage items to maximize profitability.
• Post checks to the correct account and ensure servers have all necessary information.
• Process guest payment transactions accurately and close out orders.
• Balance all payment methods with accuracy to sales report.
• Wear non-slip, oil-resistant shoes and follow all safety policies.
• Report potential safety issues to management and take immediate action in emergencies.
• Perform all duties of In-Room Dining Server when requested.
• Complete assigned cleaning duties and keep storage areas organized.
• Assist in cleaning and organizing In-Room Dining workstations.
• Receive and forward work requests and guest requests according to department procedures.
• Notify management of unsafe conditions and needed maintenance.
• Resolve guest complaints within scope of authority and refer to management when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed