In Room Dining Captain - The Little Nell

The Little Nell•Aspen, CO

About The Position

The In-Room Dining Captain oversees the daily operations of the in-room dining service, ensuring exceptional guest experiences through efficient order management, quality control, and team leadership. This position reports to the In Room Dining Manager.

Requirements

High School Diploma or equivalent preferred
3-4 years experience with Food and Beverage
Strong knowledge of food and beverage menus, including preparation and presentation standards
Proficiency in point-of-sale (POS) systems and order-taking procedures
Knowledge of hotel policies, services, and room layouts to assist guests effectively
Excellent communication skills for interacting with guests, servers, kitchen staff as well as the telephone
Strong organizational skills to manage orders and ensure timely service
Knowledgeable about 5-star standards
Ability to handle guest complaints and service issues in a professional manner
In-depth knowledge of food safety, sanitation standards, and health regulations
Strong problem-solving skills to address service challenges and guest requests
Strong leadership and interpersonal skills to foster a collaborative team environment
Attention to detail in ensuring order accuracy and quality of service
Ability to remain calm and composed under pressure or during peak service times
Ability to prioritize tasks and manage multiple orders simultaneously
Ability to delegate and supervise effectively
Ability to lead, train, and motivate a team to deliver high-quality service
Good command of the English language

Responsibilities

Supervise and coordinate the daily operations of the in-room dining service
Ensure all orders are prepared, delivered, and presented according to hotel standards
Train, mentor, and support in-room dining servers to maintain exceptional service quality
Monitor guest orders and special requests to ensure accuracy and satisfaction
Assist with taking orders, delivering food, and setting up in-room dining experiences as needed
Maintain cleanliness, organization, and proper stocking of in-room dining areas
Handle guest concerns and resolve service issues promptly and professionally
Collaborate with the kitchen and other departments to ensure seamless service
Conduct regular quality checks on food presentation, temperature, and overall guest experience
Oversee the collection and retrieval of trays and dining equipment from guest rooms and hallways
Maintain records of in-room dining transactions, inventory, and team performance
Uphold hotel policies, safety standards, and brand service guidelines at all times
Other duties as assigned