In-Room Dining Attendant (Part-time)

San Manuel Band of Mission Indians • Highland, CA

1d • Onsite

About The Position

Under the direction of the Supervisor, Food & Beverage, the In-Room Dining Attendant is responsible for ensuring that all resort guests have the highest quality food and beverage in-room dining experience. This position involves interacting one-on-one with guests, taking and delivering orders, preparing trays/carts, and making cocktails. The In-Room Dining Attendant accurately inputs all orders into the point-of-sale (POS) system and communicates any special requests. They exhibit professionalism and competence while setting up the in-room dining presentation, utilizing best in class service standards to ensure guest satisfaction. In addition, maintains the highest standards of cleanliness and sanitation while executing their duties.

Requirements

• High School Diploma or GED required.
• Must be able to read, write and communicate in the English language.
• Must be able to perform simple mathematical operations (addition, subtraction, multiplication, and division).
• Must be able to manage cash transactions accurately and securely.
• Must be able to have clear and effective communication with guests and team members.
• Must be able to provide friendly, efficient and best in class service to guests and team members, addressing their needs and resolving issues.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work under pressure by staying calm and efficient during busy period(s).
• Must obtain and maintain a Food Handler’s Card.

Nice To Haves

• Minimum one (1) year of experience as a food server in high volume and/or fine dining environment is preferred.
• Minimum one (1) year of experience in a hotel environment is preferred.

Responsibilities

• Is responsible for creating the ultimate, memorable guest experience by providing exceptional service to every guest; interacts and entertains in an enthusiastic and engaging manner. Greets guests in a timely manner with a smile, makes eye contact, escorts them to tables, and provides a menu (if applicable).
• Responds to all guest calls promptly, ensuring orders are accurately placed and closed in a timely manner. Ensures all sales transactions are processed correctly to maintain proper department operations. Processes transactions accurately, ensuring guests pay for their food and beverages and receive the correct change. Adheres to all cash handling procedures, including tip policies and practices, as established by the department.
• Is responsible for serving and preparing meals on trays & carts according to the Forbes 5 Star and department standards. Delivers food to guest rooms and any necessary condiments to guests, ensuring that all items are presented neatly and accurately.
• Ensures that assigned areas are fully stocked with condiments, plastic ware, coffee, and other necessary items, maintaining a well-organized and efficient setup. Restocks ice bins continuously during operations as needed to ensure a steady supply.
• Maintains the cleanliness, sanitation, and organization of workstation and assigned areas. Ensure that all hallways are free from service debris and that all room service trays are brought back to the kitchen for breakdown and bussing.
• Performs other duties as assigned to support the efficient operation of the department.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED