In-Plant Solutions Specialist

MSC Industrial Direct • Hartford, CT

383d • $44,870 - $64,100

About The Position

The In-Plant Solutions Specialist at MSC Industrial Supply Co. plays a vital role in supporting large strategic accounts by providing excellent customer service and managing procurement processes. This position focuses on driving long-term customer satisfaction through effective management of MSC ControlPoint Solutions, including Vending and Vendor Managed Inventory (VMI).

Requirements

• Computer literacy and proficiency with email and Windows operating system.
• Excellent problem-solving skills.
• Strong customer service and sales skills.
• Excellent oral and written communication skills.
• Working industrial knowledge preferred.
• Valid driver's license.

Nice To Haves

• Experience with inventory management systems.
• Knowledge of Lean/Six Sigma methodologies.

Responsibilities

• Assist customers with procurement and order placement.
• Manage MSC ControlPoint Solutions, including Vending and VMI.
• Determine optimal sourcing strategies for key customer projects.
• Participate in customer plant and production meetings, Lean/Six Sigma events.
• Collaborate with the account team to maximize customer satisfaction.
• Resolve on-site customer product and service issues.
• Provide customer service in accordance with MSC standards.
• Communicate customer concerns to management for resolution.
• Work closely with vendors to locate product sources and expedite orders.
• Foster the MSC Culture within the department and company.

Benefits

• Training and professional development opportunities.
• Rewards and recognition programs.
• Diversity and inclusion initiatives.
• Health, well-being, and financial benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees