In Person Customer Service Specialist

Busken Bakery•Cincinnati, OH

6h•Onsite

About The Position

The primary responsibility of this position is to create legendary experiences for customers placing specialty orders via phone, email, and in person at the Hyde Park Busken. Representatives will answer & route calls, work one on one with customers to dream up and design specialty orders, and follow through with the decorating team to ensure all orders meet and exceed the expectations of our customers.

Requirements

High School Diploma or equivalent
Previous experience in customer service
Skilled in Microsoft Office Applications (Word, Excel, PowerPoint, Outlook)
Ability to lift 25 lbs. consistently during an 8 hour shift
Passion for creativity
Strong sense of ownership and accountability
Excellent written and verbal communication skills
Outgoing and comfortable working with the public
Knowledge and understanding of current technology (smart phones, iPads/tablets, etc.)
Strong organizational skills
Ability to multi-task

Responsibilities

Assist with specialty orders via phone, email and in-person at the Hyde Park Busken location
Answer and route all incoming calls in a positive manner using a multi line phone system, taking detailed messages when necessary
Take orders for all products and recommend creative ideas to suit individual customer needs
Follow special orders through the creation process from start to finish ensuring the final product meets and exceeds the customer's expectations